“This annual Impact Report recognizes the incredible hard work and dedication of our doctors, nurses, and colleagues; the ways we care for our communities in which we operate and serve; and the strength and resiliency of HCA Healthcare and the healthcare industry as a whole.
At the beginning of the pandemic, we established two clear objectives: 1) protect our people so they could continue caring for patients and 2) protect the organization to make sure we could continue serving our communities for years to come. In alignment with those objectives, this report focuses heavily on our response to the COVID-19 pandemic, which impacted every facet of our organization. It also highlights the ongoing work and priorities that did not cease in 2020, as they too are critical components of fulfilling our mission.
I am confident that the results presented and the stories shared will give you an appreciation of our belief that together we can harness our collective knowledge and resources to improve healthcare everywhere.”
Samuel N. Hazen
Chief Executive Officer
Ela Stutzman, RN
TriStar Summit Medical Center
L-R, top to bottom:
Angela Baker, RN, Doctors Hospital of Sarasota; Dr. Robert Smith, Sunrise Health Las Vegas; Methodist Hospital Stone Oak Rehabilitation team member comforts a patient; Menorah Medical Center COVID-19 patient embraces his caregiver; Trident Medical Center patient with nurse Allie Fant; Plantation Fire Department and Lauderhill Fire Rescue crews
Each year, HCA Healthcare takes time to pause and examine the positive impact we have on our patients, colleagues and communities. In 2020, our organization faced unprecedented challenges due to the COVID-19 pandemic, but our collective dedication to our mission and promise to improve more lives in more ways never wavered.
As we managed the organization through remarkable and challenging times, we established two clear objectives: protect our people and protect our ability to serve our patients and communities. It is with great pride that we have been able to do both. This not only applied to our response to the pandemic, but also to advancing clinical capabilities; making progress with our community engagement strategy and our commitment to diversity, equity and inclusion; and more. As an organization, we were able to succeed in part due to thorough planning, solid execution, strong collaboration, appropriate resource allocation, prudent decision-making and focused leadership.
The positive impact of our healthcare system
At HCA Healthcare, we are committed to improving more lives in more ways. Every day, more than 275,000 colleagues deliver on our mission every day, positively impacting our patients, each other and local communities. Through our extensive network, we conduct leading-edge research, share best practices and support services across our facilities to help deliver the type of care our patients need, when and where they need it.
Helping patients heal so they can return home to celebrate life with loved ones is one of the many ways we care like family.
Safety through a pandemic
HCA Healthcare’s vast scale and global network of partners and suppliers continue to support our organization with the essential resources and critical safety protocols colleagues and physicians need to be safe.
Continued support of our workforce
At HCA Healthcare, we are committed to supporting our colleagues, especially during times of crisis.
HCA Healthcare Hope Fund
Amidst any crisis, a little hope can make a positive impact and bring much-needed light to a dark situation in someone’s life.
The increased stress levels from the uncertainty of COVID-19 can impact a person’s physical and mental well-being, especially for frontline caregivers.
A special year of the nurse
2020 was deemed “Year of the Nurse and the Midwife” by the World Health Organization and, as the year progressed and our world experienced an unprecedented pandemic, the true essence of nursing was exemplified.
Protecting our colleagues and physicians
Many things set HCA Healthcare apart from other healthcare organizations; however, at our core, our greatest strength is our people. Protecting and supporting our colleagues and physicians is our top priority, which in turn provides a safe environment for our patients, visitors and community members. Our organization does this through a variety of programs that offer physical, emotional and financial support for colleagues and their families. HCA Healthcare strives to take a proactive approach to identify risks and increase security protections at our facilities to help provide a safe physical environment for all.
Being there for our patients
HCA Healthcare strives to create the safest community of care possible for our patients and everyone who enters our care facilities. In 2020, we enhanced many safety protections and proactively initiated new precautions and strict standards under guidance from the CDC. As one of the nation’s leading healthcare providers, HCA Healthcare stays prepared in times of crisis to leverage resources and services to support communities, our colleagues and, most importantly, our patients.
Patient safety and support
HCA Healthcare’s large network of care locations and facilities helps us improve patient safety.
Telehealth expansion and impact
The COVID-19 crisis increased the need for telehealth due to social distancing and quarantine mandates.
Utilizing data to inform decisions
As a learning health system, we create tools that transform vast amounts of patient data into systems that improve patient care.
CARES Act funding
HCA Healthcare returned or repaid early approximately $6 billion in CARES Act funding.
“The structure that we put in place for the debate is very much the same structure that we use in our everyday emergency operations,” said Mike Wargo, vice president of Enterprise Preparedness and Emergency Operations for HCA Healthcare.
Protecting our organization so we can serve our communities
As an organization, we leveraged our scale to move resources from market to market and control supply chain management as surges shifted. We also applied learnings from first impacted facilities to all others in near real time. Our focus on protecting our people and organization continues to guide our daily decisions and allows us to provide the care our patients and communities deserve.
Caring for our communities and partnering with others
HCA Healthcare colleagues are driven by our mission to care for and improve human life. That mission extends outside the walls of our facilities and into our communities throughout the U.S. Whether it’s through volunteering our time, making charitable donations or partnering with other organizations, at HCA Healthcare, we are committed to improving more lives in more ways. Partnering with other organizations has always allowed us to unlock possibilities for improving health and well-being, and during the COVID-19 pandemic, we became a resource for our communities and governments through various partnerships with local and national organizations.
HCA Healthcare Foundation
At HCA Healthcare, we collaborate with community and national organizations to address societal concerns.
Giving and volunteering
While giving back and volunteering might have looked a little different in 2020, HCA Healthcare colleagues’ commitment to caring for our communities never wavered.
Collaboration results in superior quality of care and healthier tomorrows for patients, colleagues and communities.
Strategic COVID-19 partnerships
In 2020, HCA Healthcare formed various partnerships to support hospitals and caregivers around the country — not just our own — in the fight against COVID-19.
Economic impact in our communities
At the beginning of the COVID-19 pandemic, HCA Healthcare pledged to keep our colleagues safe and employed, while still protecting the organization in order to maintain the ability to serve our communities today and well into the future.
Diversity, equity and inclusion
Over the past year, several events around the country brought systemic racism and social justice to the forefront of conversations.
Supporting our veteran colleagues
HCA Healthcare has been nationally recognized as a military-friendly employer and military-spouse friendly employer for 10 consecutive years, hiring more than 40,000 veterans, active-duty personnel and military spouses since 2012.
As stewards of the environment, we take a proactive approach to make communities healthier and protect the environment by implementing greening hospital practices, promoting conservation, decreasing waste and exercising environmentally conscious purchasing.
Combatting the opioid crisis
In 2020, HCA Healthcare announced its second annual national “Crush the Crisis” event to raise awareness about the dangers of opioid misuse and proper disposal of medications.
Part of the solution
Amidst the fight against COVID-19, HCA Healthcare’s commitment to addressing critical environmental, social and governance (ESG) issues did not waver in 2020. Our dedication to the communities we serve extends past our facilities and is reflective of our continuous and strong desire to create healthier communities.
Looking to the future
The year 2020 was unlike any other. Yet, we continue to stand firm in the belief that with each new day, there is hope of a healthier tomorrow. Despite not knowing what challenges may be down the road, together we push forward with an unwavering dedication and commitment to the care of our patients and each other.
This past year, our world faced an enemy like no other. However, through it all, HCA Healthcare has proven that our organization has unique enterprise skills, capabilities and heart, all of which help us to respond effectively and responsibly to events like this one, and at the same time improve our organization.
While the future still holds many unknowns, HCA Healthcare will continue to remain focused on one thing — the care and improvement of human life. It’s what we do. It’s who we are. In times of uncertainty, our people show up. When faced with a challenge, we see the path forward.