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Protecting our patients

The great hospitals will always put the patient and the patient’s family first, and the really great institutions will provide care with warmth, compassion and dignity for the individual.

Dr. Thomas Frist Sr.

HCA Healthcare co-founder

Ethical business practices

We strive to ensure our actions reflect our mission and dedication to creating healthier tomorrows for our patients and communities. Each year, HCA Healthcare colleagues complete an annual code of conduct training, which details company expectations related to ethics, compliance, security and more. In addition, our Ethics Line is available 24/7 for colleague questions and reporting and addresses 100% of calls received. The Ethics Line allows colleagues to report ethics or compliance concerns without fear of retaliation, while resolving cases expeditiously and recommending corrective action.

  • In early 2022, HCA Healthcare was recognized for the 12th time by Ethisphere, a global leader in defining and advancing the standards of ethical business practices, as one of the World’s Most Ethical Companies.

employee at desk

Jeffrey Fletcher, Lead RN
MidAmerica Division Transfer Center

Data protection

Caring for our patients is not limited to clinical care and patient safety, but also includes maintaining their privacy. Each year, all HCA Healthcare colleagues complete training that covers privacy, information security, physical security and more.

The main goal of the Privacy Program is to ensure our patients’ health information and privacy rights are properly protected. Through our Code of Conduct and policies and procedures, HCA Healthcare requires its workforce members, affiliated covered entities and business associates to subscribe to appropriate privacy practices. We reinforce this message through various educational and training sessions and the routine dissemination of regulatory information and supplemental guidance to assist in maintaining compliance with patient privacy.

Awards and recognition for patient experience and safety

Awards and recognition for patient experience and safety

In 2021, 18 HCA Healthcare facilities received Press Ganey Pinnacle of Excellence or Guardian of Excellence awards for patient experience. The Pinnacle of Excellence Award is presented to Press Ganey clients that have maintained high levels of excellence for three years in one of four categories: patient experience, employee engagement, physician engagement or clinical quality performance. Clients that receive the Guardian of Excellence Award have achieved the 95th percentile for one of those same categories.

In its fall 2021 Hospital Safety Grades, The Leapfrog Group recognized 84% of HCA Healthcare hospitals with an A or B rating, as compared to 58% of hospitals nationally.

bar graph showing hospitals nationally at 58% and HCA hospitals at 84%