Over the past year, several events around the country brought systemic racism and social justice to the forefront of conversations.
HCA Healthcare is dedicated to ensuring equitable access to high-quality care for our patients, fostering a diverse and inclusive workplace for our colleagues, and cultivating and sustaining relationships with suppliers and community partners that broaden our reach and deepen our understanding in the communities we serve.
Ensuring equity from the inside out
In the beginning of 2020, HCA Healthcare launched a comprehensive strategic plan to strengthen our commitment to diversity, equity and inclusion. In light of nationwide events resulting in a heightened focus on systemic racism and social justice, we reinforced our commitment to our colleagues by accelerating program plans and launching new initiatives, including:
- Hosting special listening sessions and enterprisewide town halls to provide further opportunities for colleagues to share their voices.
- Establishing the HCA Healthcare Black Senior Leadership Council composed of a group of Black senior leaders who meet regularly with CEO Sam Hazen to address topics related to supporting our Black colleagues and communities.
- Establishing division-level diversity, equity and inclusion councils.
- Launching a Colleague Networks program to provide opportunities for HCA Healthcare colleagues to convene around commonalities or shared experiences.
- Pivoting conscious inclusion training to a virtually facilitated experience to educate more leaders on how to recognize and mitigate different types of unconscious biases and prepare them with practical day-to-day skills and resources to engage and support our colleagues. This virtual experience was recognized with an Award of Excellence in December 2020 from Profiles in Diversity Journal. In addition, all colleagues across the enterprise will receive conscious inclusion training as part of the required annual code of conduct training beginning in 2021.
- Increasing visibility of the BRAVE (Bold, Relevant, Authentic, Valuable and Educational) Conversations program, which provides colleagues an opportunity to discuss complex topics in a safe and respectful setting.
Due to the new virtual format, colleague attendance for BRAVE Conversations has tripled from 2019.
Strengthening and expanding our investments and partnerships
HCA Healthcare invests in the communities we serve through strategic community partnerships. As we strengthen relationships with our neighbors, we are addressing key issues tied to education, workforce development, civic/economic advancement, veterans, health equity and well-being.
To support our colleagues and communities in response to a heightened focus on racial injustice, HCA Healthcare instituted a provisional social justice match, which supported gifts from our colleagues to organizations and nonprofits supporting racial justice and addressing health equity for communities of color.
In total, our colleagues helped us make an impact of $227,364 across 21 total organizations from June 5-July 31, 2020.
More than 776 colleagues, with 32% being first-time donors, contributed to nonprofits supporting racial justice and addressing health equity for communities of color.
In addition, we are committed to expanding our relationships with our communities by investing $10 million over the next three years in historically Black colleges and universities (HBCUs) and Hispanic-Serving Institutions (HSIs) across our footprint. The HCA Healthcare Scholars at Fisk University program provides scholarships, career planning and internship opportunities for high-achieving undergraduates. This partnership and others with industry- and school-based associations help us develop a diverse pipeline of healthcare professionals and leaders.
Providing equitable access to high-quality, culturally competent care
HCA Healthcare respects and cares for our patients, regardless of their background or differences.
During the COVID-19 pandemic, we encouraged equity of care by expanding critical language services needs, including facilitating translation of COVID-19-related resources, enhancing accessibility of telehealth platforms, and developing a resource guide on cultural and religious considerations for end-of-life care.
A message from our chief diversity officer
Since joining HCA Healthcare in 2006, Sherri Neal has helped promote our organization’s commitment to fostering a culture of inclusion. In her current role as chief diversity officer, she’s responsible for leading the design, development, and implementation of diversity, inclusion, equity, and cultural competence strategy and programs.
“I love that the work of our team touches the soul of our organization. It’s embedded in everything we do as an organization — positively affecting equity of patient care, expanding potential business opportunities and driving the formation of an inclusive culture that celebrates diversity in thought and practice.”