Superior Patient-Centered Care

Through innovative approaches to quality, we are making a meaningful difference in the lives of our patients and setting new standards for care.

Driven by the constant pursuit of our mission to care for and improve human life, we aim to deliver high-quality care and excellent outcomes by drawing upon the latest scientific evidence, as well as our own large-scale health research. In the fall of 2019, The Leapfrog Group recognized 81% of HCA Healthcare’s U.S. hospitals with a Hospital Safety Grade of A or B, as compared to 57% of non-HCA Healthcare U.S. hospitals. Ten of the best-performing hospitals in the nation are part of the HCA Healthcare family, according to IBM Watson Health’s 2019 100 Top Hospitals annual study.

Stroke Care

At HCA Healthcare, we are saving lives and improving long-term outcomes for approximately 50,000 stroke patients annually. At our 31 recognized comprehensive stroke centers, HCA Healthcare’s stroke experts use proven clinical protocols, telemedicine and coordinated care to provide timely, state-of-the-art service to our patients. The average time between a patient’s arrival and receiving lifesaving medication is 42 minutes—30% faster than the national standard.* We also identify and scale best practices by analyzing data from stroke cases across our organization.

*American Heart Association/American Stroke Association

Crushing the Opioid Crisis

Up to 29% of patients who are prescribed opioids for chronic pain misuse them, and more than 130 people die from an opioid overdose every day.* HCA Healthcare is taking a leading role in the combat against this crisis in several ways:

  • Data from more than 107,000 surgeries revealed a decrease of up to 50% in opioid use for patients using our Enhanced Surgical Recovery (ESR) approach to manage pain.
  • We share knowledge from our approximately 35 million annual patient encounters with the National Academy of Medicine’s Action Collaborative on Countering the U.S. Opioid Epidemic and contributed $500,000 to the Collaborative to support the creation of safer pain management protocols and reversal of the opioid epidemic.
  • We implemented the Alternatives to Opioids (ALTO) program in the emergency room (ER) to manage painful conditions while using opioids cautiously. The program was expanded to all HCA Healthcare facilities in 2019, and, as a result, opioid use has decreased by 6.7%.
  • In 2019, 100 HCA Healthcare facilities in 16 states hosted opioid take-back events, a community service initiative supported by local law enforcement that resulted in the collection of more than 5,000 pounds of unused and expired prescription medications.

*National Institute on Drug Abuse

Dr. Jeffrey Hodrick, orthopedic surgeon at HCA Healthcare’s TriStar Division, and Dr. Michael Schlosser, chief medical officer of HCA Healthcare’s National Group and vice president of Clinical Excellence and Surgical Services, discuss the opioid crisis.

New mother holding newborn talking to nurse

Maternal Safety

Hundreds of thousands of expectant mothers place their trust in HCA Healthcare to deliver their babies—in fact, in 2019, we brought nearly 220,000 new lives into the world. To ensure we are providing a safe environment, we invest in research on improved protocols.

Our standardized protocols for managing hypertension during pregnancy, preventing leg blood clots for C-section patients and controlling postpartum hemorrhage all play a role in improving maternal safety and reducing mortality rates. National maternal mortality rates show a disproportionate rate among women of color, so our efforts are intersectional and focused on the unique needs of those mothers.*

*Centers for Disease Control and Prevention (CDC)