Ensuring Convenience and Access

Beyond our many physical locations, HCA Healthcare is proud to offer a diverse range of options for patients to connect with caregivers, information and resources related to their care.

Telehealth services allow caregivers at rural hospitals to consult remotely with specialized clinicians to address conditions such as stroke. Telemedicine also allows for remote monitoring post-surgery so patients can leave the hospital sooner and avoid traveling for follow-up visits.

MyHealthONE, our digital patient portal and app, allows patients to access their medical records and lab results, find a doctor and make an appointment 24 hours a day on any device.

askSARAH, a phone and chat line provided by Sarah Cannon Research Institute, the Cancer Institute of HCA Healthcare, allows patients, family members or anyone with cancer questions to access support and answers from nurses. In 2019, askSARAH helped answer the questions of 4,360 callers.

Nurse navigators serve as an ongoing source of support for patients by navigating their treatment across disciplines, coordinating office visits to streamline care delivery, organizing multidisciplinary teams and facilitating communication.

Additional tools like online appointment scheduling, follow-up text message communication and nurse-staffed phone lines are also convenient. In 2019, we connected more than 1,393,000 patients with care through our referral services.

Mother and child talking to doctor