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Emergency Operations

Whether facing natural disasters or a global pandemic, HCA Healthcare’s Enterprise Emergency Operations Center (EEOC) is ready to support our more than 2,300 sites of care every day of the year. The EEOC, based in Nashville, Tennessee, is made up of nearly 200 leaders who work with experts across the enterprise to plan and execute crisis responses and help our facilities and colleagues obtain the resources they need to continue providing patient-centered care in the midst of any emergency.

In February 2021, devastating winter storms hit Texas, directly impacting our colleagues and sites of care throughout the state. When municipal water supply was disrupted, the EEOC deployed water tanker trucks to impacted hospitals. Fuel trucks were also stationed at hospitals for colleagues, and HCA Healthcare helped coordinate repair services for colleagues whose homes had been damaged. Our hospitals were able to provide hard-to-find goods like fresh produce and paper products to colleagues in mini-markets set up in our hospitals.

Caring for evacuees

Delivering on HCA Healthcare’s mission — Above all else, we are committed to the care and improvement of human life — the EEOC supported our Capital Division in providing urgent care to 800 individuals evacuated from Afghanistan in August 2021. To best serve this population, HCA Healthcare partnered with the American Red Cross to establish culturally competent care. Our organization also supported vaccination efforts when a measles outbreak was identified at Dulles International Airport upon evacuees’ arrival. In addition, the EEOC worked with our Central and West Texas Division to serve evacuees when a refugee site was established at a military base outside of El Paso.

photo of Jessica Picanzo, MSN, EMT-P, CFRN, CMTE, Director

Jessica Picanzo, MSN, EMT-P, CFRN, CMTE, Director,
Enterprise Emergency Operations and Medical Transport

photo of pilot in emergency air transport

Brian Rayl, RN, BSN, CCRN, EMT-P, Flight Paramedic, HCA Houston Healthcare AIRLife

Before Hurricane Ida made landfall in August 2021 as a high-end Category 4 hurricane, the EEOC took action to ensure our Louisiana hospitals had appropriate staff, medications, supplies, food, water and generator power. Command Centers were opened at HCA Healthcare facilities throughout Louisiana. When Tulane Lakeside Hospital lost water pressure, the decision was made to evacuate patients out of an abundance of caution. The EEOC coordinated patient transfers to sister hospitals and other nearby facilities safely, calling on HCA Houston Healthcare’s AIRLife medical transport team to assist. Fuel trucks, water tanker trucks, temporary staffing, remediation teams and other resources were also supplied to hospitals after the storm, and colleagues received housing, gas, meals, laundry and other necessary supplies. EEOC leaders secured local hotels for our colleagues by providing generators to power the hotels dedicated to HCA Healthcare colleagues and families.

Hurricane Ida

Supporting relief efforts

HCA Healthcare, the HCA Healthcare Foundation and our affiliated hospitals are proud to support charitable organizations that provide food, shelter and other necessities to communities impacted by disaster.

After the winter storms in Texas, HCA Healthcare announced $250,000 in contributions on behalf of our organization and affiliated hospitals in Texas to support relief efforts by charitable organizations throughout the state, including the American Red Cross, North Texas Food Bank, Urban League and United Way Storm Relief Fund.

In August 2021, after record rainfall and flooding impacted Middle Tennessee, HCA Healthcare and the HCA Healthcare Foundation gave a combined $250,000 to the American Red Cross and various community organizations.

HCA Healthcare and affiliate Tulane Health System gave a combined $225,000 to support Hurricane Ida recovery and relief efforts by United Way of Southeast Louisiana, Second Harvest Food Bank and Northshore Community Foundation.

After destructive tornadoes impacted communities across the South and Midwest in December 2021, HCA Healthcare contributed $250,000 among the American Red Cross Southern and Midwest Tornadoes Relief Fund, United Way of Southern Kentucky Tornado Crisis and Recovery Fund and Governor Beshear’s Team Western Kentucky Tornado Relief Fund.

photo of house hit by hurricane

Photo by Brandon Bell/Getty Images