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Fostering a diverse and inclusive workplace

Investing in our workforce and strengthening the diversity of our leadership

Better leaders help provide better patient experiences. HCA Healthcare’s Leadership Institute advances our vision by building strategic and operational capabilities, rapidly deploying best practices and cultivating leaders who exemplify our values. Program offerings include the Leadership Institute Academy for Directors, Leadership Essentials for Supervisors and Managers, and the Nursing Leadership Certificate. Signature Series programs, including the Executive Development Program and Executive Residency Program, focus on developing high-potential colleagues to help ensure HCA Healthcare has a robust talent pipeline of qualified leaders for key roles.

“I love the way HCA Healthcare wraps its arms around new leaders and ensures we are aligned and equipped for success.”

— Leadership Institute New Leader Orientation (NLO) participant

In 2021, HCA Healthcare hired its most diverse Executive Residency Program class yet

In 2021, the Leadership Institute delivered more than 210,200 hours of training for over 78,600 participants through both virtual and blended offerings. Harvard Spark allowed 9,540 colleagues to access more than 211,900 resources on-demand when and where it was best for them. Our new Thrive Forward digital toolkit was developed to provide assessments, articles, videos and other tools to help leaders and their teams reduce stress and create healthier habits for overall well-being. Since its launch, the Thrive Forward toolkit has been downloaded more than 4,100 times.

photo of Ken Washington

Ken Washington, president of practice operations for HCA Healthcare’s Physician Services Group, serves on HCA Healthcare's Executive DEI Council, the Black Senior Leadership Council and he is the executive sponsor for HCA Healthcare's enterprise-wide Black Colleague Network.

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Executive Development Program Graduating Class of 2021

HCA Healthcare remains focused on strengthening the diversity of our colleagues. In 2021, we hired 35% people of color in management and supervision roles, a 10% increase from the prior year.

In addition, we are strengthening the diversity of our leadership pipeline via several executive development programs offered through the Leadership Institute, including the Executive Residency Program. In 2021, we hired our most diverse Executive Residency Program class yet — 57% people of color and 57% female. Overall, we increased people of color and female representation in leadership development programs by 22% in 2021.

  • The Leadership Institute Academy (LIA) for directors graduated 357 colleagues in 2021 across 15 divisions. Since inception, LIA graduates have experienced an 86% retention rate overall.
  • In 2021, 197 frontline nursing leaders graduated from the Nursing Leadership Certificate. Since 2018, graduates have an 80% retention rate as compared to the 55% retention rate of non-graduates in these critical nursing roles.
  • 1,571 leaders who were new to a role or to HCA Healthcare completed New Leader Orientation (NLO) in 2021, with an overall satisfaction score of 4.8/5.

Launched in early 2020, our conscious inclusion training, developed by our Diversity, Equity and Inclusion and Leadership & Organizational Development teams, equips leaders to recognize and mitigate different types of unconscious biases, and prepares them with practical day-to-day skills and resources to engage and support our colleagues. As of Dec. 31, 2021, 78% of our 10,000+ directors and above have completed formal conscious inclusion training. In 2021, all HCA Healthcare colleagues received education on mitigating bias, a crucial component of conscious inclusion, as part of the annual code of conduct training.

In 2020, HCA Healthcare announced a variety of diversity, equity and inclusion (DEI) commitments, including the creation of a council comprised of Black senior leaders from across the enterprise to better understand how we can support our Black colleagues and communities. Our Black Senior Leadership Council was established and is led by CEO Sam Hazen and Chief Diversity Officer (CDO) Sherri Neal. Based on discussions with this council, a sponsorship program will be launched in early 2022 for a select group of Black colleagues to drive advancement in leadership. This is a phased approach that we plan to expand in scope to include a broader focus on leaders of color and female leaders by the end of 2022.

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“I learned about biases that I was not aware of. I appreciate that HCA Healthcare cares about this topic and is willing to address and encourage inclusion.”

— Conscious inclusion training participant

doctors working

Left to right: Suyapa Soto, CST, Surgical Team Member; Vonika Jack, CST, Surgical Team Member; and Sabrine Semoin, MD, MBA, FACS, General Surgeon, HCA Florida University Hospital