Skip to main content

Telehealth expansion and impact

The COVID-19 crisis increased the need for telehealth due to social distancing and quarantine mandates.

Our existing telehealth innovations allowed us to rapidly expand telehealth capabilities to support the evolving challenges of our clinical staff and to meet the needs of our patients. The goal was to use telehealth to provide best-in-class healthcare at or above the same standard as in-person encounters.


colleagues and patients monitored for COVID-19 through the Vivify Health mobile app (VivifyGo)


hospital-based telehealth services added to support surge in demand


additional providers supported through the expansion of telehealth services

person talking on a headset

Deployed telehealth technology to support all HCA Healthcare urgent care centers

Mom and daughter looking at a phone

Average telehealth visits per day

This graph shows an average of 50 telehealth visits per day in January and February 2020 with a jump to more than 10,000 per day in April 2020.

Telehealth in the future

As we look ahead, COVID-19 has shifted the way patients and clinicians use digital tools to engage with each other. Fortunately, HCA Healthcare already had a robust telehealth system in place to care for our patients. More investments and expansions are underway to increase the telehealth capabilities for our clinicians and patients and to continue providing a more efficient and safer way to deliver care.


telehealth encounters via inpatient rounding and patient isolation monitoring


ER/FSER telestroke and telepsychiatry consults


telehealth visits in our urgent care centers


primary care and specialty telehealth visits