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Patient safety and support

HCA Healthcare’s large network of care locations and facilities helps us improve patient safety.

The culture of HCA Healthcare has always been laser-focused on the patient. Our strategy, our decisions, and our resource allocations revolve around that focus.

Given ongoing advised precautions by the CDC, we adjusted our facilities to help keep patients, colleagues and visitors safe throughout the pandemic by implementing several new safety protocols and processes.

  • Implemented universal masking policy for all staff and providers in patient care areas
  • Mobilized hundreds of screeners in our facilities to manage the new screening and visitor-control processes
  • Designated separate care locations for COVID-19-positive patients and those under investigation
  • Treated non-COVID-19 patients, including those receiving outpatient care or undergoing scheduled procedures, in separate areas
A patient getting her temperature taken before entering an HCA Healthcare facility.

A patient getting her temperature taken before entering an HCA Healthcare facility.

Woman talking on a headset

Patient financial support


By the end of 2020, 7,200 patients were assisted through the hotline, which addressed more than 20,300 calls.

The economic impact of COVID-19 has been felt all around the world. For many people who have lost their jobs and health insurance coverage, going to the hospital for a medical emergency became a choice instead of a necessity. HCA Healthcare wants to make sure that all who need care are able to receive care — no matter their financial situation. To support patients during the COVID-19 pandemic, HCA Healthcare opened a free hotline for anyone whose insurance coverage was impacted by a life-changing event, such as job loss or reduced income.